Telephony services

Numbers people remember, and phone menus that get every caller to the right person

We set up numbers, menus and call handling for businesses that live on the phone, on the line you already have or a new local or toll-free one. Want to hear one first? Call ours at +1 386 2VIC2RY.

Built for Trades and home services Clinics Restaurants Law and accounting offices Any office with more than one department
Phone menus (IVR)

Call a sample business

A menu like the ones we build, for a made-up plumbing company. Press the keys to see where the call goes, then switch to after hours to see what happens when nobody's in.

Ready 1-888-PLUMBER Press Call to dial Lakeshore Plumbing.

What happens behind the scenes

Each step is something we set up for you.

    Seven services

    Everything between the ring and the right person

    Take one on its own or combine them. Prices are in Canadian dollars plus HST unless marked US$. Open any card for the details.

    Vanity numbers

    Search $9, number only $79

    A number that spells your trade or name, like 1-888-PLUMBER, so people remember it from a radio ad or the side of a truck.

    What's included
    • A search of local and toll-free numbers in Canada and the US
    • The number registered in your business's name
    • Forwarding to the phone you already use
    Spell your number

    Smart call routing

    In the Smart Routing package, $795

    If one person doesn't pick up after 3 rings, the next one's phone rings, in the order you choose. Nobody has to sit by the desk phone.

    What's included
    • Ring-in-order sequences across desk and cell phones
    • Holiday and seasonal schedules
    • VIP customers skip the menu and reach their account manager
    • A text to callers who hang up, within a minute
    See the 3-ring rule

    Voicemail to email

    Included with every menu

    Each message is written out and emailed with the recording to whoever handles it, so you can read it in a meeting instead of dialling in.

    What's included
    • Transcript plus the audio file
    • A different mailbox for each department if you want
    • Works with Gmail, Outlook or any other email
    Ask about it

    AI voice receptionist

    Quoted for your business

    An AI voice answers, handles the common questions from your own FAQ, takes messages, and passes real conversations to a person.

    What's included
    • Answers in a natural voice, at any hour
    • Knows your hours, services, prices and service area
    • Hands over to a person when the caller asks or when it isn't sure
    • A summary of every call in your inbox
    Ask for a quote

    Number porting and toll-free lines

    Quoted per number

    Move your existing number from Rogers, Bell or another carrier without changing what's printed on your trucks, or add a 1-800 line for callers across the country.

    What's included
    • We handle the transfer paperwork with your carrier
    • Toll-free numbers on 800, 833, 844, 855, 866, 877 and 888
    • Local numbers in most Canadian and US area codes
    Ask about your number

    Caller ID Check

    US$149, one time

    When your office calls a customer, their screen may show no name, a staff member's name or a word like "GROUP". We check every US number you call from and file the corrections.

    What's included
    • A lookup of every number you call out from
    • Corrections filed, and the change request for your provider written for you
    • A second check on day 30
    How it works
    Running today

    Lines we've set up

    Our own line

    +1 386 2VIC2RY

    Our main number runs the same setup we sell: a menu, a ring order and voicemail to email. Call it and you'll hear exactly what your callers would.

    Call +1 386 284 2279

    Client line, name removed

    A Canadian business-services company

    A menu on a Nova Scotia and PEI (782) number that sorts callers by what they need, with every voicemail written out and emailed to the team.

    Live since October 2026.

    Caller ID research

    One in three came back wrong

    When we checked US business numbers in a Chicago test, about a third showed the wrong name, or none, on the screen of the person being called.

    Check yours

    Missing calls, or callers reaching the wrong person?

    Tell us how your phones work today and who should answer what. We'll suggest the smallest setup that fixes it.

    Describe your setup